CORPORATE PROFILE

Consulting Strategies (CS) is a service organization focused on providing our client companies with improved ways of achieving success during a time of extraordinary change in the travel marketplace. These shifts have and will continue to create many new opportunities. Many organizations are finding that in order to understand and excel in this new environment, they must change the way in which they do business.

Consulting Strategies’ focus is to provide consulting services exclusively in the travel management arena. What makes us unique is our level of direct experience throughout numerous travel market segments.

Business Foundation:

The subject matter experts of Consulting Strategies are:

·
 Highly educated in emerging trends, technologies and competitive methods
·
 Talented in identifying customer-specific business requirements
·
 Highly skilled in implementing specific improvement methods
·
 Able to support current business processes with creative use of existing and improved technologies and services
·
 Focused on what is best for the client


Clients are assigned a project lead, which is one of the firm’s Principals. Project work is segregated by core competency rather than geography. Consulting Strategies enjoys a large client list including global assignments with some of the largest companies in the world. Engagements have involved virtually every segment of corporate travel including travel management company/travel agency procurement; technology reviews including on-line booking, quality assurance, GDS and expense management; travel policy review and design; airline, hotel and car procurement and charge card reviews and procurement.

A sampling of services provided by Consulting Strategies includes:

  • Corporate Travel Management Practices Audit
  • Travel Agency Review
  • Payment Solutions
  • Implementation of a Corporate-Owned Travel Agency(CTD)
  • Travel Management Supplier Strategy
  • Travel Technology Audit
  • Global Travel Management Polices, Procedures and Operations

For more about these services, please see our Corporate Services page.

CS consultants have been quoted numerous times in the travel industry’s leading publications including

  • Business Travel News
  • New York Times
  • The Wall Street Journal
  • Business Travel Executive
  • Travel Weekly
  • T&E Magazine
  • The Beat
  • Business Travel Monthly (Australia)

Consulting Strategies is active in the travel industry community through participation in professional organizations. Currently, CS is a member of and performs many presentations for the following organizations:

  • NBTA - National Business Travel Association (David Hillman is on NBTA’s Corporate Social Responsibility Committee and Grant Caplan served on the NBTA Technology Committee)
    • TBTA, MWBTA, and NYCBTA - The Houston , Texas , Chicago , IL , and New York City NBTA chapters
  • ACTE - Association of Corporate Travel Executives (David Hillman is a former member of the Board of Governors and Grant Caplan participated on a planning committee for the Sao Paulo Regional Forum)

 Corporate Structure:  

Consulting Strategies, LLC is incorporated in Nevada, with corporate headquarters in Deerfield, Illinois. The firm was founded in February 1999 and is jointly owned by J. Grant Caplan, David Hillman, and Mark Walton. Principal offices of the firm are located in Deerfield, IL, Houston, TX and New York City, NY. Associates are spread out across the U.S.A. and are located in Europe and Mexico.